sensa Platform Privacy Notice
This page describes what we collect when you use sensa and how we keep that data protected. We at sensa take your privacy seriously. We collect personal information only to operate our platform, verify your identity, process payments, and comply with applicable law. We do not sell your data or share it with third parties for marketing purposes.
Our privacy practices are transparent. We explain what data we collect, how long we keep it, who has access, and what rights you have. If you have questions about how we handle your information on sensa, contact our data protection team using the channels described at the end of this page.
We serve users across multiple regions—from Jakarta to Surabaya to Bandung to Medan to Semarang—and we comply with the privacy laws applicable in each jurisdiction where we operate.
What Data We Collect and Why
Account and Identity Information
When you create a sensa account, we collect your full legal name, date of birth, email address, phone number, and residential address. We also collect government-issued identification data (such as your national ID number or passport details) during our Know Your Customer (KYC) verification process. We use this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud.
We store your identification documents in encrypted format and retain them only for as long as we are required by law or for as long as your account remains active. We do not share your identification data with third parties except where required by law or court order.
Payment Information
We collect payment method details when you deposit or withdraw funds on sensa. This includes your bank account information or payment service details (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We use this information to process your transactions and maintain records for regulatory compliance. We do not store full bank account numbers or payment card details on our servers; instead, we use tokenized references that allow us to process transactions securely.
Account Activity and Transaction Data
We collect information about your activity on sensa, including games you play, wagers you place, deposits and withdrawals, account balance, tier level, and promotional offers you claim. We use this data to operate the platform, calculate your weekly cashback, track your tier progression, settle disputes, and detect fraud or abuse. This data is stored on our servers and retained for as long as your account is active, plus an additional period as required by law.
Device and Browsing Information
When you access sensa, we collect information about your device, including IP address, device type, operating system, and browser type. We also collect information about how you interact with our platform—such as pages you visit, links you click, and time spent on different sections. We use this information to improve sensa, diagnose technical issues, detect fraud, and enhance security. We do not use this data to identify you personally unless combined with other information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on sensa to maintain your session, remember your preferences, and analyze how users interact with our platform. Essential cookies are required for sensa to function; analytics cookies help us improve our service. You may disable non-essential cookies through your browser settings, but this may limit your ability to use sensa features.
How We Use and Protect Your Data
Data Security and Encryption
We at sensa employ industry-standard encryption (TLS/SSL) to protect data transmitted between your device and our servers. We use role-based access controls to restrict which employees can view your information. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. However, no system is completely secure; we cannot guarantee absolute security against all attack vectors.
If we become aware of a security breach that compromises your personal data, we will notify you according to applicable law and our incident response procedures. We maintain cyber liability insurance and work with qualified security professionals to respond to incidents promptly.
Third-Party Service Providers
We work with third-party service providers who help us operate sensa. These include payment processors, hosting providers, customer support platforms, and analytics services. We only share the minimum data necessary for these providers to perform their function. We require all service providers to maintain data security standards equivalent to our own and to use your data only for the purposes we specify.
- Payment processors
- We share payment information with processors to settle deposits and withdrawals.
- Hosting providers
- We host sensa on third-party cloud servers; our servers may sit outside your jurisdiction.
- Analytics services
- We use analytics tools to track user behavior and improve platform performance.
- Customer support platforms
- Our support team uses ticketing systems to manage inquiries; your messages are stored in these systems.
Legal Disclosure and Government Requests
We may disclose your personal data if required by law, court order, or government request. We also may share data to enforce our terms, protect our rights, or protect the safety of users or the public. We do not disclose data voluntarily to government agencies; we respond only to legal process accompanied by appropriate authority.
Data Retention
We retain your personal data for as long as your sensa account is active. After you close your account, we retain certain data for compliance, dispute resolution, and fraud prevention purposes according to applicable law. We delete data that we no longer need to retain according to our document retention policy. We may also anonymize or aggregate data so it cannot be linked back to you personally, at which point retention periods no longer apply.
Your Rights on sensa
Depending on applicable law in your jurisdiction, you may have the right to request access to your personal data, correct inaccurate information, delete your data (subject to legal retention requirements), or obtain a portable copy of your data in a machine-readable format. You also may have the right to object to certain processing or withdraw consent where it applies.
To exercise these rights, contact our data protection team through the channels listed below. We will respond to verified requests within the timeframe required by applicable privacy law, typically within 15–30 days.
Updates to This Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will publish changes on this page and notify you through your sensa account if material changes occur. Your continued use of sensa after an update constitutes acceptance of the updated notice. We encourage you to review this page periodically to stay informed about how we handle your data.
If you have privacy questions or wish to exercise your data rights, contact our team using the channels below. We respond to all inquiries within defined response windows.
Contact Us for Privacy Inquiries
If you have questions about how we handle your data on sensa, if you believe we have misused your information, or if you wish to exercise your privacy rights, contact our data protection team:
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1
Email inquiryPrimary
Send privacy requests to the email address listed on our legal notice pageWe acknowledge emails within 2 working days.
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2
Privacy request formIn-app
Use the "Privacy Request" form in your sensa account dashboard to submit data access or deletion requests. Responses typically arrive within 15–30 days.
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3
Formal written requestLegal process
For formal privacy inquiries or legal notices, send written correspondence to our registered office address (see legal notice page).
We also support privacy inquiries across our service areas, including users in Jakarta, Surabaya, Bandung, Medan, and Semarang. If you use payment methods such as DANA, e-wallet, mobile banking, or local payment, your payment data is processed according to both our privacy policy and your payment provider's privacy practices.
Legal and Jurisdiction Information
Expand legal and jurisdiction details
Service availability
We at sensa offer our services only in jurisdictions where local law permits online gaming and entertainment betting. We do not operate in regions where our services are prohibited by applicable law. Our service availability is determined by jurisdiction and regulatory framework, not by geography or user nationality. If you are accessing sensa, you are responsible for verifying that your jurisdiction permits such access and use. We make no representations that sensa is legal or compliant in any specific location; rather, we comply with the laws of the jurisdictions where we are licensed to operate and maintain active authorization.
We monitor regulatory developments continuously and adjust our service availability in response to legal changes. If our services become unavailable in your location due to regulatory action or change in law, we will notify affected users and provide guidance on account management and fund withdrawal within reasonable notice. We recommend checking local regulations periodically, as the legal status of online gaming and betting may evolve. Our commitment is to operate transparently within our regulatory scope in all jurisdictions where we maintain active licenses.
sensa is operated by a licensed gaming entity that maintains compliance records and operates within its defined regulatory framework. If you have specific questions about service availability or legal status in your region, please contact our legal team through the inquiry channels described at the end of this section.
Account eligibility
To create and maintain a sensa account, you must meet the eligibility requirements set by our operator and applicable law in your jurisdiction. These requirements typically include a minimum age threshold and residency or location verification as defined by local law. All applicants must undergo identity verification through submission of valid government-issued identification during account creation and Know Your Customer (KYC) verification before claiming promotional offers or withdrawing funds.
We enforce age and identity checks through automated systems and manual review. Applicants who provide false information, who are below the legal age in their jurisdiction, or who are located in prohibited regions are not permitted to create accounts. We reserve the right to suspend or terminate accounts and forfeit associated balances if we identify violations during or after account creation.
Eligible users may open a sensa account by completing our registration form, providing accurate personal information, and submitting valid identification documents. Account approval is not guaranteed; we reserve the right to decline applications that do not meet our compliance standards or that raise verification concerns. Once verified, your account remains active provided you maintain compliance with our terms and applicable law in your jurisdiction.
Local-law responsibility
You are solely and exclusively responsible for determining whether your use of sensa and participation in games or wagers complies with the laws, regulations, and rules of your jurisdiction. We make no representations about the legality of our services in any location. Before accessing sensa or creating an account, you should consult applicable local law or seek advice from a qualified legal professional in your region to understand your rights, obligations, and potential legal consequences.
By creating an account and using sensa, you represent and warrant that your access and use comply fully with all applicable laws in your jurisdiction. You agree to indemnify and hold sensa harmless from any claims, fines, penalties, or legal actions arising from your violation of local law or breach of this representation. If your local law prohibits your use of our platform, you must not access sensa or create an account.
Regulatory status varies significantly across regions and jurisdictions. What is legal and compliant in one location may be prohibited or restricted in another. We encourage all prospective users to take personal responsibility for understanding their local regulatory environment before accessing our platform. If you are uncertain about your jurisdiction's legal status, seek independent legal advice from a qualified professional in your region.
Data and privacy scope
We collect personal, financial, and identity data from all sensa users for account verification, regulatory compliance, anti-money-laundering (AML) purposes, fraud prevention, and dispute resolution. Information collected includes your full legal name, date of birth, address, government-issued identification number, contact details, financial account information, transaction history, and device identifiers. This data is used exclusively for account management, verification, settlement of disputes, and legal and regulatory compliance—never for commercial marketing or third-party sale without your explicit written consent.
Our comprehensive privacy policy (described throughout this page and at our privacy policy page) details the full scope of data collection, retention periods, security practices, and your legal rights. We employ industry-standard encryption, access controls, and security monitoring to protect your information. Data is retained for as long as your account remains active and for the retention periods required by law thereafter. You have the right to request access to your personal data, correction of inaccurate information, and deletion where permitted by applicable privacy law.
To exercise privacy rights or request data access, contact our data protection team through the channels listed below. We will respond to verified requests within the timeframe specified by applicable privacy regulations, typically within 15–30 days for standard requests and longer for complex matters requiring investigation.
Contact for legal inquiries
If you have legal, compliance, regulatory, or jurisdiction-related questions about sensa, our dedicated legal inquiry team is available to assist. You may reach our legal department through email (contact address published on our legal notice page), through the "Legal Inquiry" form in your sensa account dashboard, or by sending formal correspondence to our registered office. We aim to acknowledge all legal inquiries within two working days and provide substantive responses within five working days, unless a longer timeframe is required by matter complexity or regulatory processes.
For urgent compliance matters or regulatory concerns, you may escalate through the escalation feature in your sensa account dashboard, which routes your request directly to senior compliance staff for priority review. For formal legal notices, regulatory correspondence, or government inquiries, please direct your communication to our registered office address as published on our legal notice page
We encourage users to review our full terms and conditions in their entirety. These documents outline all material terms governing your use of sensa, your rights, and our obligations. If you do not agree with any term or condition, you must not create an account or use our services. By maintaining an account on sensa, you accept all terms as stated and as updated from time to time in accordance with our terms update procedures.